Northland Group has a technology infrastructure equal to those of the largest firms in the industry. Yet, as a mid-sized firm, Northland Group remains nimble enough to expand quickly and flex to its clients' needs. To process large account volumes, we have some of the best systems in the industry, such as:
- Ontario FACS collection software
- Guaranteed Contacts dialer fully integrated with FACS
- IVR
- Artiva workflow management system
- VoiceTrack system (call recording)
- State-of-the-art security systems for our IT and physical locations.