At Northland Group, our goal is the highest "netback" to our customers of any agency. We find the fastest, most efficient way to maximize recovery. Often, Northland Group's results will raise the performance of our clients' other agencies. Here's how we succeed:
• Analytic power. We leverage the right analytic data, focusing on quality (segmentation accuracy) rather than quantity to reach debtors.
• Proven contact strategy. Our unique blend of contact approaches, developed over 25 years specifically for late stage receivables, maximizes recovery and separates us from traditional call-based agencies.
• Outstanding collectors. We seek to attract the best staff, train them better than anyone else, and reward them well for success. Ask about our industry-leading retention levels.
• Quality control. To ensure the highest service, our Quality Assurance Group continually audits and monitors all account activity.
• Risk protection. Comprehensive collector training and our dedicated Compliance Group guarantees regulatory compliance and strict adherence to our clients’ policies.
• Dedicated client care. Our award-winning Client Service Department dedicates a leader to each customer to serve as the “live” primary contact – a real person in real time.