Direct Response Collections. Our Proprietary Process.

The Northland Group has pioneered a collections strategy to ensure a more productive and successful outcome. It’s called Direct Response Collections. This unique approach utilizes:

• effective, multi-channel communication
• superior predictive analytics
• highly responsive staff to deliver competitive returns
• proven compliance
• brand enhancement

The Strategy.

By starting with the highest quality customer information, Northland Group’s responsive staff helps develop an individualized debt resolution plan filled with payment options.

The Method.

Northland’s exclusive Direct Response Collections process uses a multi-channel focus. They include:

• Compelling, highly professional consumer mailings
• Follow-through and tracking with each mailing
• Communicating with consumers via phone
• Communicating with consumers via email and the Web, where requested by the consumer with written consent
• Further exploring emerging avenues of communication
• Front-end scrubbing by a team of information experts

The Result.

Northland Group’s Direct Response Collections proprietary process consistently provides a superior rate of success.

• Offers viable, realistic options for payment
• Employs predictive analytics
• Utilizes a responsive staff
• Presents proven compliance
• Enhances brands
• Consistently delivers collections results