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Successful results for your company and your customers
Northland Group’s pioneering approach to debt recovery has proven successful for a variety of customers including many leading national credit grantors. Our guiding philosophy is to resolve differences between creditors and consumers to the satisfaction of both with a customer-specific, multifaceted approach.
Brand Protection – We provide consumers with debt resolution options that fit your needs while preserving your underlying brand relationship.
Compliance and Quality Control – Throughout our process we stay in full compliance with collection laws and our clients’ policies, confidentiality and security needs.
Productive, Responsive Staff – We hire, train, develop and retain staff that knows how to listen, learn and adapt to changing situations.
Strategic Account Management – We understand our customers’ strategic business and unique structural/procedural needs. Our state-of-the-art IT and back office processes ensure fast and simplified placements, even with large volumes.
High-Volume Capacity – We have the capacity and flexibility to rapidly and effectively take on significant new volume from our customers.
Direct Response Collections
We have pioneered a collections strategy to ensure a more productive and successful outcome. Called Direct Response Collections, this industry-leading approach is built around empathetic consumer interactions that are data driven and results oriented. Components include:
- Effective, multi-channel communication
- Superior predictive analytics
- Highly responsive staff to deliver competitive returns
- Proven compliance
- Brand enhancement
By starting with the highest quality customer information, Northland Group’s responsive staff helps develop an individualized debt resolution plan filled with payment options.
The Northland Group’s exclusive Direct Response Collections process uses a multi-channel focus. It includes:
- Compelling, highly professional consumer mailings
- Follow-through and tracking with each mailing
- Communicating with consumers via phone
- Communicating with consumers via email and the Web, where requested by the consumer with written consent
- Front-end scrubbing by a team of information experts
Northland Group’s Direct Response Collections proprietary process consistently provides a superior rate of success.
- Offers viable, realistic options for payment
- Employs predictive analytics
- Utilizes a responsive staff
- Presents proven compliance
- Enhances brands
- Consistently delivers collections results
Trust and Security
At Northland Group, we go beyond debt recovery. We become your collections partner.
At Northland Group, our goal is the highest “netback” to our customers of any agency. We find the fastest, most efficient way to maximize recovery. Often, Northland Group’s results will raise the performance of our clients’ other agencies.
Our cutting edge technology infrastructure is equal to those of the largest firms in the industry. Northland Group remains nimble enough to expand quickly and flex to its clients’ needs.