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Consumer Account Center

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A great place to work

When you work for the Northland Group, you work for an industry leader that places a high value on its employees. We hire, train, develop and retain only the best — career-oriented people who know how to listen, learn and adjust to changing situations. Our approach to collections is unique, and so are the people who work for us. Excellent communications skills almost goes without saying, but our employees also have the ability to problem-solve and develop new strategies that make the goal of resolving debt easier and compelling for customers.

“I am currently working towards a Bachelor’s degree in Business Management.  Working at NGI has given me an opportunity to create a flexible schedule to take classes.  I’ve obtained many skills including negotiation and sales, problem solving, and customer service skills.  Each of these skills are key components in my field of study.” Stephen, March 2014

“Working at the Northland Group has greatly improved my customer service skills and has enhanced my negotiation tactics.  With no previous experience I transitioned comfortably and confidently into the industry with the help of thorough training and supportive management.”  Dan, March 2014

Call Center Agent – Louisville, KY

Northland Group is looking for goal orientated individuals with a proven track record in sales and customer service. You’ll be part of an enthusiastic and award winning team whose focus is on providing superior customer service with a problem solving mentality while helping consumers with their finances. If this sounds like the career path for you then apply today!

Qualifications include:
• Experience in retail, restaurant, call center, or sales industries desired
• Excellent negotiation skills and problem solving with a customer service focus
• Organized, self-driven, goal-oriented, and able to follow through on work
• Keyboard proficiency and computer literacy
• High School Diploma or GED are required
• Bilingual candidates are a plus!

To apply for this position click here

Call Center Agent – Thorofare, NJ

Northland Group is looking for goal orientated individuals with a proven track record in sales and customer service. You’ll be part of an enthusiastic and award winning team whose focus is on providing superior customer service with a problem solving mentality while helping consumers with their finances. If this sounds like the career path for you then apply today!

Qualifications include:
• Experience in retail, restaurant, call center, or sales industries desired
• Excellent negotiation skills and problem solving with a customer service focus
• Organized, self-driven, goal-oriented, and able to follow through on work
• Keyboard proficiency and computer literacy
• High School Diploma or GED are required
• Bilingual candidates are a plus!

To apply for this position click here

Call Center Agent – Edina, MN

Northland Group is looking for goal orientated individuals with a proven track record in sales and customer service. You’ll be part of an enthusiastic and award winning team whose focus is on providing superior customer service with a problem solving mentality while helping consumers with their finances. If this sounds like the career path for you then apply today!

Qualifications include:
• Previous Customer Service, Commission based sales or Collections Experience
• Experience in retail, restaurant, call center, or commission based sales industries desired
• Excellent negotiation skills and problem solving with a customer service focus
• Organized, self-driven, goal-oriented, and able to follow through on work
• Keyboard proficiency and computer literacy
• High School Diploma or GED are required
• Bilingual candidates are a plus!

To apply for this position click here

Call Center Agent – Willmar, MN

Northland Group is looking for goal orientated individuals with a proven track record in sales and customer service. You’ll be part of an enthusiastic and award winning team whose focus is on providing superior customer service with a problem solving mentality while helping consumers with their finances.

Qualifications include:

• Previous Customer Service, Commission based sales or Collections Experience
• Experience in retail, restaurant, call center, or commission based sales industries desired
• Excellent negotiation skills and problem solving with a customer service focus
• Organized, self-driven, goal-oriented, and able to follow through on work
• Keyboard proficiency and computer literacy
• High School Diploma or GED are required
• Bilingual candidates are a plus!

To apply for this Call Center Agent position click here.

Call Center Agent – Monticello, MN

Northland Group is looking for goal orientated individuals with a proven track record in sales and customer service. You’ll be part of an enthusiastic and award winning team whose focus is on providing superior customer service with a problem solving mentality while helping consumers with their finances.

Qualifications include:

• Previous Customer Service, Commission based sales or Collections Experience
• Experience in retail, restaurant, call center, or commission based sales industries desired
• Excellent negotiation skills and problem solving with a customer service focus
• Organized, self-driven, goal-oriented, and able to follow through on work
• Keyboard proficiency and computer literacy
• High School Diploma or GED are required
• Bilingual candidates are a plus!

To apply for this Call Center Agent position click here

What we offer

  • An industry-leading work environment
  • Excellent paid training program
  • Employee event recognition
  • Direct access to management
  • Paid holiday and sick time
  • Paid vacation
  • Benefits package (health, dental, 401k, supplemental)

Collectors also receive

  • Guaranteed base salary
  • Referral bonus program
  • Contests and prizes
  • Quality assurance bonus

Commited to Excellence

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