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A great place to work

When you work for the Northland Group, you work for an industry leader that places a high value on its employees. We hire, train, develop and retain only the best — career-oriented people who know how to listen, learn and adjust to changing situations. Our approach to collections is unique, and so are the people who work for us. Excellent communications skills almost goes without saying, but our employees also have the ability to problem-solve and develop new strategies that make the goal of resolving debt easier and compelling for customers.

“I am currently working towards a Bachelor’s degree in Business Management.  Working at NGI has given me an opportunity to create a flexible schedule to take classes.  I’ve obtained many skills including negotiation and sales, problem solving, and customer service skills.  Each of these skills are key components in my field of study.” Stephen, March 2014

“Working at the Northland Group has greatly improved my customer service skills and has enhanced my negotiation tactics.  With no previous experience I transitioned comfortably and confidently into the industry with the help of thorough training and supportive management.”  Dan, March 2014

Administrative Support – Edina, MN

Northland Group, an award winning company known for its fast paced and innovative environment seeks two individuals in our Back Office Departments. Data Operations Assistant and a Client Services Liaison. The individuals selected will be part of a team that is responsible for maintaining our Client accounts.

Our Data Operations Assistants are responsible for accurately and efficiently importing and exporting data files, performing file transfers, keeping accurate daily logs and submitting revenue reports to our clients. This position will also be responsible for our letter files and changes. Hours for this position are 7:00 to 4:00 pm, Mon. — Fri.

Our Client Services Liaisons are responsible for handling all daily correspondence for a client, emails from client to include ensuring they are distributed properly and following up on any items which need to be implemented, track all incoming client emails, process updates through Change Management when necessary, update client spreadsheets in excel, and other duties as assigned.

The individuals we select will be very detail oriented, have excellent interpersonal skills and the ability to communicate with internal and external customers in a professional and pleasant manner. Proficiency with Microsoft Office and familiarity with basic IT functions such as file transfer methods and secure website procedures are required.
FACS Ontario experience a plus!

Located in Edina at the intersection of 494 and HWY 100, we offer a very competitive benefit package that includes medical, dental, vision, 401(k) and paid time off in a business casual environment.

Interested candidates should forward resume and SALARY REQUIREMENTS to JSwenson@northlandgroup.com

Or to apply for one of these positions online click here

FACS Developer – Edina MN, Louisville KY, Thorofare NJ

Northland Group, an award winning company known for its fast paced and innovative environment, seeks a resourceful and dedicated Facs Developer/Programmer to join our team.

This programmer will work with the team to develop and enhance a number of applications to support the data service needs of our clients.

Responsibilities include:
Create and maintain Facs Enable Processes within Ontario Systems Facs Software
Create/document/test advanced logic blocks
Creating ad-hoc reports through Facs, Access, SQL, and .Net
Writing and maintaining clear and accurate documentation to describe program development, logic, coding, testing, changes and corrections.

The ideal candidate must be able to demonstrate proficiency and a solid understanding of programming logic, and concepts of relational databases. Experience with Enable, a component of FACS software is required. Experience with SQL, .NET and Microsoft Access is a plus.

Individual must work out of one of our three offices: Edina, Mn, Thorafare, NJ, or Louisville, Ky.

Please send your resume along with Salary Requirements to jswenson@northlandgroup.com

Or to apply for this position online click here

Customer Service – Edina, MN

Northland Group is currently looking for Entry Level Customer Service Representatives to join our staff on a full-time basis. You will be part of a large customer service team whose main responsibilities are updating customer accounts, processing mail, processing payments and answering inbound calls as well as other duties as assigned by the Customer Service Manager. Northland Group offers future career opportunities with a 40% promotion rate in our Customer Service department. This position offers flexible scheduling. No experience is needed but previous customer service experience is beneficial in this call center environment.

Background checks and drug screens are performed.

To apply for this position click here

Staff Accountant – Edina, MN

Northland Group is looking for a Staff Accountant to join our team in Edina, MN.

Purpose & Responsibilities:

In this role you will work with and offer support to the accounting department and accounting controller as needed.

The ideal candidate must have the ability to communicate with internal and external customers in a professional and pleasant manner; Use good judgment and have sound decision making skills; Have the ability to handle confidential information; Prioritize and handle multiple tasks while maintaining organization and attention to detail and have general knowledge of word processing and spreadsheet programs (preferably Word and Excel).

Other Duties Include but are not limited to:
Manage accounts payable
Process AP checks and check requests
Process journal entries
Assist the posting floor as needed
Track and maintain prepaid licensing
Track and maintain prepaid insurance
Compile information for the yearly audit by CPA and client audits
Assist Senior Staff Accountant with AR reconciliations
Process AR invoices
Assist with bank reconciliations
Adhere to the practices outlined in the Northland Group Information Security Management system.
All other duties as assigned

Education & Experience:
High school diploma and working on a 4-year degree or equivalent experience and/or training required.
2-4 years office and computer experience required
Excel experience required

Background and drug screens are performed

To apply for this Staff Accountant click here

Transfer Agent – Monticello, MN

Part Time & Full Time Opportunities!

Northland Group is hiring Call Transfer Agents to join our Monticello, MN team.

Qualifications include:

  • Confident, clear and effective communication style
  • Organized, self-driven, and able meet productivity standards
  • Keyboard proficiency and computer literacy
  • High School Diploma or GED are required
  • *Bilingual candidates are a plus

The Part time job opportunity offers:

  • Paid Training
  • $13.00 per hour
  • Work 16-30 hours per week. You set your own schedule!

The Full time job opportunity offers:

  • Paid Training
  • $13.00 per hour
  • 40 Hours per week
  • Medical & Dental Insurance-Long & Short Term Disability
  • Paid Holidays & Paid Time Off (PTO)

Make calls to consumers and once you connect, transfer the call to one of our call center agents.

To apply for this Call Center Agent position click here

Systems Administrator – Edina, MN

Northland Group, Inc. is looking for a Systems Administrator to join our Technology team in Edina, MN. This role requires strong problem solving and communication skills, as well as hands on experience in both desktop support and systems administration. Candidates in this role should be reliable, personable, and patient when identifying and resolving issues.

Purpose & Responsibilities:

In this role, you will work in a small team and report directly to the MIS Manager. You must be able to proactively accomplish tasks with little direction and guidance. Day to day issues involve desktop support for over 600 users in multiple locations, troubleshooting and maintaining computer and network systems. You will also assist with monitoring systems to ensure availability to all system users and perform necessary maintenance to support system availability

Other Duties Include but are not limited to:Maintain systems (file servers/network equipment) to ensure that they are up to date and perform adequately.
Assist in backup strategies, business continuity, and disaster recovery.
Upgrade network hardware and software components as required.
Create new network users and other objects to accommodate growth and security issues.
Perform network and printer troubleshooting to isolate and diagnose common problems.
Image, setup and install computer equipment at user workstations.
Desktop support as needed.

Job Requirements:
Ability to perform typical administrative activities such as backup and restore of file shares/email/Active Directory and other Active Directory user issue resolution.
Maintain, review, and update documentation of all systems
Excellent communication / interpersonal skills. Ability to communicate with internal and external customers in a pleasant manner.
Ability to use good judgment, use decision making skills, prioritize, be organized and pay attention to detail.
Ability to handle confidential information
2 or 4 year degree in related field or equivalent experience is preferred
3-5 years of related experience.
Prior experience with compliance and regulatory program requirements such as PCI a plus.
One weekday evening shift is required (ie. 10 am -7 pm).

Desired Software Experience:
Windows Server 2008, 2012, Exchange 2010, and Office 2010
Backup Exec 2014 and Veeam 8.0
VMWare 5.5
HP Storage; LeftHand, EVA and 3PAR

To apply for this position click here

Jr. Programmer/Analyst – Edina, MN

Northland Group, an award winning company known for its fast paced and innovative environment, seeks a resourceful and dedicated Programmer/Analyst to join the team at our corporate office in Edina.

This programmer will work with the team to develop and enhance a number of applications to support the data services needs of our clients.

Responsibilities include:
Creating, testing and developing import/export formats utilizing in-house software.
Performing tests on programs to ensure all specifications are met.
Exchanging data with multiple database sources.
Creating ad-hoc reports through Access, SQL, and .Net
Writing and maintaining clear and accurate documentation to describe program development, logic, coding, testing, changes and corrections.

The ideal candidate must be able to demonstrate proficiency and a solid understanding of Access, programming logic, and concepts of relational databases. Experience with Enable, a component of FACS software is highly desirable, but training is offered.

Located at the intersection of HYW 494 and HWY 100, we offer a great location, a casual but professional work environment, an excellent benefit package and an opportunity for challenge and growth.

Please reply with your resume along with Salary Requirements to jswenson@northlandgroup.com

Background and drug screens are performed

To apply for this position click here

Call Center Agent – Louisville, KY

Northland Group is looking for goal orientated individuals with a proven track record in sales and customer service. You’ll be part of an enthusiastic and award winning team whose focus is on providing superior customer service with a problem solving mentality while helping consumers with their finances. If this sounds like the career path for you then apply today!

Qualifications include:
• Experience in retail, restaurant, call center, or sales industries desired
• Excellent negotiation skills and problem solving with a customer service focus
• Organized, self-driven, goal-oriented, and able to follow through on work
• Keyboard proficiency and computer literacy
• High School Diploma or GED are required
• Bilingual candidates are a plus!

To apply for this position click here

Call Center Agent – Thorofare, NJ

Northland Group is looking for goal orientated individuals with a proven track record in sales and customer service. You’ll be part of an enthusiastic and award winning team whose focus is on providing superior customer service with a problem solving mentality while helping consumers with their finances. If this sounds like the career path for you then apply today!

Qualifications include:
• Experience in retail, restaurant, call center, or sales industries desired
• Excellent negotiation skills and problem solving with a customer service focus
• Organized, self-driven, goal-oriented, and able to follow through on work
• Keyboard proficiency and computer literacy
• High School Diploma or GED are required
• Bilingual candidates are a plus!

To apply for this position click here

Call Center Agent – Edina, MN

Northland Group is looking for goal orientated individuals with a proven track record in sales and customer service. You’ll be part of an enthusiastic and award winning team whose focus is on providing superior customer service with a problem solving mentality while helping consumers with their finances. If this sounds like the career path for you then apply today!

Qualifications include:
• Previous Customer Service, Commission based sales or Collections Experience
• Experience in retail, restaurant, call center, or commission based sales industries desired
• Excellent negotiation skills and problem solving with a customer service focus
• Organized, self-driven, goal-oriented, and able to follow through on work
• Keyboard proficiency and computer literacy
• High School Diploma or GED are required
• Bilingual candidates are a plus!

To apply for this position click here

Call Center Agent – Willmar, MN

Northland Group is looking for goal orientated individuals with a proven track record in sales and customer service. You’ll be part of an enthusiastic and award winning team whose focus is on providing superior customer service with a problem solving mentality while helping consumers with their finances.

Qualifications include:

• Previous Customer Service, Commission based sales or Collections Experience
• Experience in retail, restaurant, call center, or commission based sales industries desired
• Excellent negotiation skills and problem solving with a customer service focus
• Organized, self-driven, goal-oriented, and able to follow through on work
• Keyboard proficiency and computer literacy
• High School Diploma or GED are required
• Bilingual candidates are a plus!

To apply for this Call Center Agent position click here.

Call Center Agent – Monticello, MN

Northland Group is looking for goal orientated individuals with a proven track record in sales and customer service. You’ll be part of an enthusiastic and award winning team whose focus is on providing superior customer service with a problem solving mentality while helping consumers with their finances.

Qualifications include:

• Previous Customer Service, Commission based sales or Collections Experience
• Experience in retail, restaurant, call center, or commission based sales industries desired
• Excellent negotiation skills and problem solving with a customer service focus
• Organized, self-driven, goal-oriented, and able to follow through on work
• Keyboard proficiency and computer literacy
• High School Diploma or GED are required
• Bilingual candidates are a plus!

To apply for this Call Center Agent position click here

What we offer

  • An industry-leading work environment
  • Excellent paid training program
  • Employee event recognition
  • Direct access to management
  • Paid holiday and sick time
  • Paid vacation
  • Benefits package (health, dental, 401k, supplemental)

Collectors also receive

  • Guaranteed base salary
  • Referral bonus program
  • Contests and prizes
  • Quality assurance bonus

Commited to Excellence

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