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A great place to work

When you work for the Northland Group, you work for an industry leader that places a high value on its employees. We hire, train, develop and retain only the best — career-oriented people who know how to listen, learn and adjust to changing situations. Our approach to collections is unique, and so are the people who work for us. Excellent communications skills almost goes without saying, but our employees also have the ability to problem-solve and develop new strategies that make the goal of resolving debt easier and compelling for customers.

“I am currently working towards a Bachelor’s degree in Business Management.  Working at NGI has given me an opportunity to create a flexible schedule to take classes.  I’ve obtained many skills including negotiation and sales, problem solving, and customer service skills.  Each of these skills are key components in my field of study.” Stephen, March 2014

“Working at the Northland Group has greatly improved my customer service skills and has enhanced my negotiation tactics.  With no previous experience I transitioned comfortably and confidently into the industry with the help of thorough training and supportive management.”  Dan, March 2014

Quality Assurance Representative – Edina, MN

Northland Group Inc. seeks a Quality Assurance Representative to join our Quality Assurance team in our Edina office. Ideal candidates will possess a strong work history that shows commitment and excellence to customer service. Candidates interested in this role must be reliable, motivated, and have the ability to work in a team or independently. Bilingual candidates are a plus.

Purpose & Responsibilities:

In this role, you will work in a team environment and report to the Quality Assurance Manager and Supervisors. You will be required to monitor collection calls, take escalated calls when necessary, as well as ensure calls meet client, regulatory, and Northland Group requirements. Other duties may be required when necessary.

Qualifications include:

• Computer and office experience required

• Customer Service background a plus but not required

• Excellent communication and interpersonal skills required.

• Proficient at resolving customer issues and handling escalated calls

• Ability to work in a high volume environment

• High School Diploma required

This full time job opportunity also offers:

• 40 hours per week.

• Flexible scheduling

• A business casual dress environment

• Health and dental Benefits

• Long and Short term Disability

• 401k

• Paid Holidays

• PTO

Please submit Salary Requirements

Background checks and drug screens are performed

To apply for this position click here

Client Liaison – Edina, MN

Edina Company seeks a Client Liaison to join our administrative staff. The individual selected for this position will process incoming correspondence from clients according to client specifications and note such correspondence in the system, communicate with the clients via the phone, maintain communication logs, file and scan correspondence, and assist with special projects as needed.

The ideal candidate will have excellent organizational skills, the ability to review and assess information for accuracy and completeness, be very detail oriented, possess the confidence to work comfortably in a highly regulated and fast paced industry and be a motivated self-starter. Compensation for this position is $28,000 per year.

We offer a competitive benefits package in a casual and professional work environment.

To apply for this position click here

Customer Service – Edina, MN

Northland Group is currently looking for Entry Level Customer Service Representatives to join our staff on a full-time basis. You will be part of a large customer service team whose main responsibilities are updating customer accounts, processing mail, processing payments and answering inbound calls as well as other duties as assigned by the Customer Service Manager. Northland Group offers future career opportunities with a 40% promotion rate in our Customer Service department. This position offers flexible scheduling. No experience is needed but previous customer service experience is beneficial in this call center environment.

Background checks and drug screens are performed.

To apply for this position click here

Transfer Agent – Monticello, MN

Part Time & Full Time Opportunities!

Northland Group is hiring Call Transfer Agents to join our Monticello, MN team.

Qualifications include:

  • Confident, clear and effective communication style
  • Organized, self-driven, and able meet productivity standards
  • Keyboard proficiency and computer literacy
  • High School Diploma or GED are required
  • *Bilingual candidates are a plus

The Part time job opportunity offers:

  • Paid Training
  • $13.00 per hour
  • Work 16-30 hours per week. You set your own schedule!

The Full time job opportunity offers:

  • Paid Training
  • $13.00 per hour
  • 40 Hours per week
  • Medical & Dental Insurance-Long & Short Term Disability
  • Paid Holidays & Paid Time Off (PTO)

Make calls to consumers and once you connect, transfer the call to one of our call center agents.

To apply for this Call Center Agent position click here

Systems Administrator – Edina, MN

Northland Group, Inc. is looking for a Systems Administrator to join our Technology team in Edina, MN. This role requires strong problem solving and communication skills, as well as hands on experience in both desktop support and systems administration. Candidates in this role should be reliable, personable, and patient when identifying and resolving issues.

Purpose & Responsibilities:

In this role, you will work in a small team and report directly to the MIS Manager. You must be able to proactively accomplish tasks with little direction and guidance. Day to day issues involve desktop support for over 600 users in multiple locations, troubleshooting and maintaining computer and network systems. You will also assist with monitoring systems to ensure availability to all system users and perform necessary maintenance to support system availability

Other Duties Include but are not limited to:Maintain systems (file servers/network equipment) to ensure that they are up to date and perform adequately.
Assist in backup strategies, business continuity, and disaster recovery.
Upgrade network hardware and software components as required.
Create new network users and other objects to accommodate growth and security issues.
Perform network and printer troubleshooting to isolate and diagnose common problems.
Image, setup and install computer equipment at user workstations.
Desktop support as needed.

Job Requirements:
Ability to perform typical administrative activities such as backup and restore of file shares/email/Active Directory and other Active Directory user issue resolution.
Maintain, review, and update documentation of all systems
Excellent communication / interpersonal skills. Ability to communicate with internal and external customers in a pleasant manner.
Ability to use good judgment, use decision making skills, prioritize, be organized and pay attention to detail.
Ability to handle confidential information
2 or 4 year degree in related field or equivalent experience is preferred
3-5 years of related experience.
Prior experience with compliance and regulatory program requirements such as PCI a plus.
One weekday evening shift is required (ie. 10 am -7 pm).

Desired Software Experience:
Windows Server 2008, 2012, Exchange 2010, and Office 2010
Backup Exec 2014 and Veeam 8.0
VMWare 5.5
HP Storage; LeftHand, EVA and 3PAR

To apply for this position click here

Call Center Agent – Louisville, KY

Northland Group is looking for goal orientated individuals with a proven track record in sales and customer service. You’ll be part of an enthusiastic and award winning team whose focus is on providing superior customer service with a problem solving mentality while helping consumers with their finances. If this sounds like the career path for you then apply today!

Qualifications include:
• Experience in retail, restaurant, call center, or sales industries desired
• Excellent negotiation skills and problem solving with a customer service focus
• Organized, self-driven, goal-oriented, and able to follow through on work
• Keyboard proficiency and computer literacy
• High School Diploma or GED are required
• Bilingual candidates are a plus!

To apply for this position click here

Call Center Agent – Thorofare, NJ

Northland Group is looking for goal orientated individuals with a proven track record in sales and customer service. You’ll be part of an enthusiastic and award winning team whose focus is on providing superior customer service with a problem solving mentality while helping consumers with their finances. If this sounds like the career path for you then apply today!

Qualifications include:
• Experience in retail, restaurant, call center, or sales industries desired
• Excellent negotiation skills and problem solving with a customer service focus
• Organized, self-driven, goal-oriented, and able to follow through on work
• Keyboard proficiency and computer literacy
• High School Diploma or GED are required
• Bilingual candidates are a plus!

To apply for this position click here

Call Center Agent – Edina, MN

Northland Group is looking for goal orientated individuals with a proven track record in sales and customer service. You’ll be part of an enthusiastic and award winning team whose focus is on providing superior customer service with a problem solving mentality while helping consumers with their finances. If this sounds like the career path for you then apply today!

Qualifications include:
• Previous Customer Service, Commission based sales or Collections Experience
• Experience in retail, restaurant, call center, or commission based sales industries desired
• Excellent negotiation skills and problem solving with a customer service focus
• Organized, self-driven, goal-oriented, and able to follow through on work
• Keyboard proficiency and computer literacy
• High School Diploma or GED are required
• Bilingual candidates are a plus!

To apply for this position click here

Call Center Agent – Willmar, MN

Northland Group is looking for goal orientated individuals with a proven track record in sales and customer service. You’ll be part of an enthusiastic and award winning team whose focus is on providing superior customer service with a problem solving mentality while helping consumers with their finances.

Qualifications include:

• Previous Customer Service, Commission based sales or Collections Experience
• Experience in retail, restaurant, call center, or commission based sales industries desired
• Excellent negotiation skills and problem solving with a customer service focus
• Organized, self-driven, goal-oriented, and able to follow through on work
• Keyboard proficiency and computer literacy
• High School Diploma or GED are required
• Bilingual candidates are a plus!

To apply for this Call Center Agent position click here.

Call Center Agent – Monticello, MN

Northland Group is looking for goal orientated individuals with a proven track record in sales and customer service. You’ll be part of an enthusiastic and award winning team whose focus is on providing superior customer service with a problem solving mentality while helping consumers with their finances.

Qualifications include:

• Previous Customer Service, Commission based sales or Collections Experience
• Experience in retail, restaurant, call center, or commission based sales industries desired
• Excellent negotiation skills and problem solving with a customer service focus
• Organized, self-driven, goal-oriented, and able to follow through on work
• Keyboard proficiency and computer literacy
• High School Diploma or GED are required
• Bilingual candidates are a plus!

To apply for this Call Center Agent position click here

What we offer

  • An industry-leading work environment
  • Excellent paid training program
  • Employee event recognition
  • Direct access to management
  • Paid holiday and sick time
  • Paid vacation
  • Benefits package (health, dental, 401k, supplemental)

Collectors also receive

  • Guaranteed base salary
  • Referral bonus program
  • Contests and prizes
  • Quality assurance bonus

Commited to Excellence

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