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A great place to work

When you work for the Northland Group, you work for an industry leader that places a high value on its employees. We hire, train, develop and retain only the best — career-oriented people who know how to listen, learn and adjust to changing situations. Our approach to collections is unique, and so are the people who work for us. Excellent communications skills almost goes without saying, but our employees also have the ability to problem-solve and develop new strategies that make the goal of resolving debt easier and compelling for customers.

“I am currently working towards a Bachelor’s degree in Business Management.  Working at NGI has given me an opportunity to create a flexible schedule to take classes.  I’ve obtained many skills including negotiation and sales, problem solving, and customer service skills.  Each of these skills are key components in my field of study.” Stephen, March 2014

“Working at the Northland Group has greatly improved my customer service skills and has enhanced my negotiation tactics.  With no previous experience I transitioned comfortably and confidently into the industry with the help of thorough training and supportive management.”  Dan, March 2014

Call Transfer Agent – Edina, MN

COME GROW WITH US!

Part-Time & Full-Time Opportunities!

Northland Group is hiring Call Transfer Agents to join our Edina, MN team. The candidate will make outbound calls to consumers and once connected, transfer the call to one of our experienced Call Center Agents.

Part-Time or Full-Time = $12.00 per hour

Part-Time -Work 15-30 per week – 10:00am – 7:00pm shifts available. You choose your own hours!

Full-Time – 40 Hours per week – 8:00am -7:00pm shifts available. You choose your own hours!

Qualifications:
•Confident, clear and effective communication style
•Organized, self-driven, and able meet productivity standards
•Keyboard proficiency and computer literacy
•High School Diploma or GED are required

This PART-TIME job opportunity offers:
•Paid Training
•Work 15-30 hours per week
•We are currently hiring for part-time shifts starting after 10:00am
•You choose your own hours!

This FULL-TIME job opportunity offers:
•Paid Training
•40 Hours per week
•Medical & Dental Insurance-Long & Short Term Disability
•Paid Holidays & Paid Time Off (PTO)
•We are currently hiring for full-time shifts between 8:00am – 7:00pm
•You choose your own hours!

Background Checks and Drug screens are performed.

Apply today! www.northlandgroup.com/careers.

Apply for the position here.

Radius Global Solutions, LLC is an equal opportunity employer.

EEO Disabled/Veteran

Payment Processing Manager – Edina, MN

COME GROW WITH US!

Northland Group Inc. is currently hiring a Payment Processing Manager to join the Accounting Team at our Edina, MN location.

The Payment Processing Manager will lead the payment processing and client invoicing departments and oversee the day-to-day productions activities, which includes managing clerks in the areas of client invoicing and payment remittance, payment processing, daily cash reconciliations and month end close of revenue platforms.

Essential Functions
•Compile data required for client audits
•Complete staff reviews, counseling of staff and issue discipline where appropriate
•Conduct departmental audits to ensure adherence to processes and procedures
•Develop and implement new processes and procedures to maximize efficiencies of staff and eliminate redundancies
•Ensure all production goals are met
•Ensure internal and external client deliverables are met
•Ensuring staff adheres to company policies and procedures
•Ensuring staff is working at optimal efficiency and eliminating redundant process
•Handle escalated client issues
•Liaise with operations, IT, HR, Training and Finance departments
•Maintain end of month special client deadline schedule
•Manage departmental expenses
•Manage the reconciliation of client files produced by IT to system generated statements
•Manage the schedule of client scans
•Oversee activity of client accounting and cash processing staff
•Participate in integration of new entities
•Participate in internal and external audits
•Participate in on-boarding new clients
•Provide cost reduction opportunities to management where possible
•Responsible for all US and foreign client accounting and cash processing operations
•Review all end of month close outs for all clients
•Review all offline invoices
•Review and approve debtor refund requests
•Review and approve disbursements to vendors for legal and agency expenses
•Review balancing of client cash postings to general ledger
•Review client statement for high profile clients
•Review end of month general ledger package for Financial Accounting
•Review of processes and procedures to ensure controls exist to eliminate errors
•Review of system enhancements
•Test system changes
•Travel to alternate locations
•All other duties as assigned.

Supervisory Responsibilities
The Payment Processing Manager will supervise the accounting operations department and ensure that daily goals and objectives are met. This position requires previous experience in evaluating personnel, exceptional coaching techniques and managing employee performance through positive and developmental feedback and disciplinary procedures.

Minimum Qualifications
•Bachelor’s Degree in Finance, Accounting or Business or extensive experience in operations accounting, cash processing required.
•Proficiency in Microsoft Office Suite programs required.
•Excellent written and oral communication skills required.
•Task and detail oriented required.
•Excellent problem-solving skills required.
•Fingerprint background check required.
•Collections experience preferred.
•Available to work a full-time schedule plus additional hours when required.

Background Checks and Drug screens are performed.

Apply today! www.northlandgroup.com/careers.

Apply for the position here.

Radius Global Solutions, LLC is an equal opportunity employer.

EEO Disabled/Veteran

Payment Processor – Edina, MN

COME GROW WITH US!

Northland Group Inc is currently seeking a Payment Processor to join the Accounting team at our Edina, MN location.

The Payment Processor will post payments received from consumers into their correct open account. Other activities include managing payment processing logs, updating daily postings on excel spreadsheets and correct accounting software.

Essential Functions
•Daily posting of payments to consumers accounts
•Ensure daily production goals are met
•Ensure internal and external client deliverables are met
•Maintain end of month special client deadline schedule
•Responsible for all US and foreign client accounting and cash processing operations
•Review all end of month close outs for all clients
•Review balancing of client cash postings to general ledger
•All other duties as assigned.

Minimum Qualifications
•1+ years of payment processing experience or other accounting related experience.
•Collections experience preferred.
•Retail or Banking lockbox type experience preferred.
•Proficiency in Microsoft Office Suite programs required.
•Task and detail oriented required.
•Excellent problem-solving skills required.
•Available to work a full-time schedule plus additional hours when required.
•Available to work a full-time schedule plus additional hours when required.

Background Checks and Drug screens are performed.

Apply today! www.northlandgroup.com/careers.

Apply for the position here.

Radius Global Solutions, LLC is an equal opportunity employer.

EEO Disabled/Veteran

Remittance Coordinator – Edina, MN

COME GROW WITH US!

Northland Group Inc is currently hiring a Remittance Coordinator to join our Accounting Team at our Edina, MN location.

The Remittance Coordinator will perform duties related to the posting of consumer payments to accounts within the collections system. In addition, they will process and send client remittances in an accurate and timely manner, maintain precise records and assist in other areas in the Accounting department.

Essential Functions
•Process customer payments.
•Handle mail payments and deposit process.
•Retrieve client remittance reports from the collections system, verify accuracy, process and send remit according to client-specific guidelines and schedules.
•Reconcile client A/R reports and remit discrepancies.
•Enter remit payments and client fee invoices into the accounting system.
•Obtain information from banking websites.
•File and maintain accurate records
•All other duties as assigned.

Minimum Qualifications
•Associate’s Degree preferred.
•Proficiency in Microsoft Office Suite programs, specifically Excel, is required.
•Previous accounting and collection experience preferred.
•Detail orientation, problem solving, accuracy and organizational skills required.
•Ability to work independently in a fast-paced and deadline driven environment required.

Background Checks and Drug screens are performed.

Apply today! www.northlandgroup.com/careers.

Apply for the position here.

Radius Global Solutions, LLC is an equal opportunity employer.

EEO Disabled/Veteran

Client Services Associate – Edina, MN

COME GROW WITH US!

Northland Group, Inc is seeking Client Services Associate to join our Team in Edina, MN. The candidates selected for this position will process incoming correspondence from clients according to client specifications. The candidates will communicate with clients, maintain communication logs, file and scan correspondence, and assist with special projects as needed.

The ideal candidates will have excellent organizational skills, the ability to review and assess information for accuracy and completeness, be very detail oriented, possess the confidence to work comfortably in a highly regulated and fast-paced industry and be a motivated self-starter.

This FULL-TIME opportunity offers:
•Health and Dental Insurance
•Short and Long Term Disability
•401K
•Paid Holidays
•Paid time off (PTO)
•Casual and Professional work environment
•NO WEEKENDS!

Background Checks and Drug screens are performed.

Apply today! www.northlandgroup.com/careers.

Apply for the position here.

Radius Global Solutions, LLC is an equal opportunity employer.

EEO Disabled/Veteran

Collector/Call Center Agent – Monticello, MN

COME GROW WITH US!

Northland Group Inc is currently hiring Collector/Call Center Agent to join our Monticello, MN Team. APPLY TODAY to become part of a growing team and to start earning UNLIMITED income!

Qualifications:
•Previous experience in Customer Service, Retail, Call Centers, Collections, Sales and/or Telemarketing.
•Proven ability and desire to help people.
•Excellent listening and negotiation skills with a customer service focus.
•Engaging and enthusiastic personality.
•Confident, clear and effective communication style.
•Organized, self-driven and goal-oriented.
•Keyboard proficiency and computer literacy.
•High School Diploma or GED are required.
•Bilingual candidates are a plus!

This FULL-TIME opportunity offers:
•A competitive hourly rate PLUS commission! Enjoy UNLIMITED EARNING POTENTIAL!
•Paid Training
•Health and Dental Insurance
•Short and Long Term Disability
•401k
•Paid Holidays
•Paid Time off (PTO)
•Flexible Schedules
•NO WEEKENDS!!

Background Checks and Drug screens are performed.

Apply today! www.northlandgroup.com/careers.

Apply for the position here.

Radius Global Solutions, LLC is an equal opportunity employer.

EEO Disabled/Veteran

Collector/Call Center Agent – Thorofare, NJ

COME GROW WITH US!

Northland Group Inc., a subsidiary of Radius Global Solutions, is currently hiring Collector/Call Center Agent to join our Thorofare, NJ Team. APPLY TODAY to become part of a growing team and to start earning UNLIMITED income!

Qualifications:
•Previous experience in Customer Service, Retail, Call Centers, Collections, Sales and/or Telemarketing.
•Proven ability and desire to help people.
•Excellent listening and negotiation skills with a customer service focus.
•Engaging and enthusiastic personality.
•Confident, clear and effective communication style.
•Organized, self-driven and goal-oriented.
•Keyboard proficiency and computer literacy.
•High School Diploma or GED are required.
•Bilingual candidates are a plus!

This FULL-TIME opportunity offers:
•A competitive hourly rate PLUS commission! Enjoy UNLIMITED EARNING POTENTIAL!
•Paid Training
•Health and Dental Insurance
•Short and Long Term Disability
•401k
•Paid Holidays
•Paid Time off (PTO)
•Flexible Schedules
•NO WEEKENDS!!

Background Checks and Drug screens are performed.

Apply today! www.northlandgroup.com/careers.

Apply for the position here.

Radius Global Solutions, LLC is an equal opportunity employer.

EEO Disabled/Veteran

Collector/Call Center Agent – Edina, MN

COME GROW WITH US!

Northland Group Inc., a subsidiary of Radius Global Solutions, is currently hiring Collector/Call Center Agent to join our Edina, MN Team. APPLY TODAY to become part of a growing team and to start earning UNLIMITED income!

Qualifications:
•Previous experience in Customer Service, Retail, Call Centers, Collections, Sales and/or Telemarketing.
•Proven ability and desire to help people.
•Excellent listening and negotiation skills with a customer service focus.
•Engaging and enthusiastic personality.
•Confident, clear and effective communication style.
•Organized, self-driven and goal-oriented.
•Keyboard proficiency and computer literacy.
•High School Diploma or GED are required.
•Bilingual candidates are a plus!

This FULL-TIME opportunity offers:
•A competitive hourly rate PLUS commission! Enjoy UNLIMITED EARNING POTENTIAL!
•Paid Training
•Health and Dental Insurance
•Short and Long Term Disability
•401k
•Paid Holidays
•Paid Time off (PTO)
•Flexible Schedules
•NO WEEKENDS!!

Background Checks and Drug screens are performed.

Apply today! www.northlandgroup.com/careers.

Apply for the position here.

Radius Global Solutions, LLC is an equal opportunity employer.

EEO Disabled/Veteran

Data Operations Associate – Edina, MN

Northland Group is seeking Data Operations Associate to join our IT Team at our Edina, MN office.

Data Operations Associates are responsible for loading client data into processing software, filtering and culling data per client request and search terms, and exporting documents and metadata for review. They are responsible for ensuring the quality of the processed data as well as for making sure that processing resources are utilized effectively and that turnaround requests and deadlines are either met or exceeded.

Roles and Responsibilities
•Process documents and data in adherence to company standards and client specific technical specifications
•Create and prepare load files and deliverables for review by peers / other departments
•Format data for importing into review software, using internal tools, scripts, review software to manipulate and normalize data to conform to client request and internal standards
•Extract and stage all data to be processed from original files.
•Maintain a sense of urgency on all processing deliverables and internal requests
•Independently work on job requests from a queue as well as by assignment to ensure that jobs progress with minimal delay
•Effectively communicate job status and potential issues with Shift Supervisor/Manager and provide detailed hand off instructions during shift/job turnover
•Perform thorough quality checks on client data and work product at multiple stages of processing to eliminate rework and ensure 100% compliance of data and deliverable to client specification
•Make recommendations for improved workflow, quality, internal documentation and processes to maximize system resources and efficiencies as applicable
•Assist with training junior team members on department processes and applications, and assist with troubleshooting requests and fixes to deliverables

Requirements
•Exceptional attention to detail
•Ability to use critical thinking and troubleshooting skills to effectively identify solutions to non-standard requests and issue resolution
•Effective verbal and written communication
•Strong organization skills and ability to multitask
•Demonstrates a sense of urgency and ownership
•Efficient work-style, with an eye for process improvement
•Strong Microsoft Office skills
•Ability to effectively work independently and as part of a team
•Ability to quickly learn and master new applications and processes
•Strong initiative and desire to learn and excel
•Ability to work any assigned shift within departmental hours of operation (current hours are 7:30 am – 11:00 pm, seven days a week)
•Ability to work flexible hours as needed – special processing, etc.

Preferred Skills
•Associate degree preferred
•Experience performing ETL operations, including data manipulation and analysis, of large data sets.
•Computer programming skills in any modern language.
•Knowledge of database query languages, such as MS SQL or MySQL.

Northland Group is an equal opportunity employer.

EOE Disabled/Veteran

Background Checks and Drug screens are performed

Apply today! www.northlandgroup.com/careers

Apply for the position here.

What we offer

  • An industry-leading work environment
  • Excellent paid training program
  • Employee event recognition
  • Direct access to management
  • Paid holiday and sick time
  • Paid vacation
  • Benefits package (health, dental, 401k, supplemental)

Collectors also receive

  • Guaranteed base salary
  • Referral bonus program
  • Contests and prizes
  • Quality assurance bonus

Commited to Excellence

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